Go Diego Go!

We have now started offering shipping on products. Shipped balloons will arrive flat (uninflated). Over the next few weeks we will update on average about 50 products per day with these new options. We hope to have all products updated by early August.

Please note shipping is for helium quality balloons. The following does not apply to larger event decor or special items which require pickup or on site install by our team.

For our local customers

Store Pickup: is available free of charge. Our hours can be found here. Most items can be picked up in as little as 2 hours.

Local Delivery: flat items & most helium items are available for local delivery. For larger items such as arches and event decor please fill out our event inquiry form to get started.

Inflation Options:

Inflated - Helium: this item is available for pickup or local delivery from our store. We are unable to ship items pre-inflated with helium. 

No Inflation - Flat: this item is available for shipping, pickup, or local delivery. It will come in its original manufacturing packaging if applicable. It will not be inflated. 

• Balloons that arrive flat can be filled with air or helium.
• Shipped latex balloons will not contain hi-float.
• Be careful not to overfill the balloon as it can burst.
• For foil balloons, use proper inflation equipment. 
• To fill with helium you should contact a local retailer. Grocery stores, dollar stores, pharmacies, floral shops, and others can often fill the balloons with helium for a fee. 

Shipping

Shipping times: for in-stock items we will ship the order the same business day if we receive the order before 12 pm (noon) Central Time (CST). Orders received after noon will ship the following business day. 

Shipping Costs: We ship USPS & UPS. Rates are real-time carrier rates based on order weight, shipping speed & location.

• If you get a rate that says SHIPPING and the amount is over $100 it generally means you have helium items, items that are not eligible to be shipped AND/OR flat items. Please check your cart and update your items and continue with checkout. If issues still arise please contact us. 

Indoors:

• Helium: All of our helium filled latex balloons contain Hi-Float, which prolongs the float time. Shipped latex balloons will not contain hi-float. We find that our balloons generally last at least 3 days when hi-float is used, but typically longer when kept indoors! The float time of your balloons will depend on the environmental conditions of the space and we cannot guarantee that the balloons will last any specific amount of time.
• Air Filled: Air-filled balloons when kept in a temperature-controlled environment can last for several weeks.

Outdoors: Although we use the highest quality balloons available on the market, balloons naturally do not do well in the sun. Temperature, humidity, sunlight, rain, and wind may affect the stability and longevity of your balloons outdoors. Since air & helium expands when it's hot, the balloons tend to pop when in direct sun (especially dark-colored balloons). We always recommend placing your balloons in a shaded area to ensure they look great for your event!

• Pick Up: prepare your vehicle. Make sure you have the seats down or the back seat clear of objects. Remove anything sharp from the area the balloons will be. Keep your vehicle cool in the warm months.

• Delivery: prepare your space. Make sure the space is clean and free of debris. Ensure our team has sufficient room to work. Remove anything sharp from the area the balloons will be.

• Balloons look their best at room temperature – keep them warm on cool days and cool on warm days. Balloons can burst if they get too warm!

• Inhalation of helium can be harmful. Never breathe in helium.

• Uninflated or broken balloons can create a choking hazard. Keep an eye on your little ones.

• After your party properly dispose of uninflated balloons. We can recycle and reuse balloon weights and transport bags.

• Do not release balloons into the air. Help keep balloons out of our waterways and powerlines.