Shipping policy

For our local customers

Store Pickup: is available free of charge. Our hours can be found here. Most items can be picked up in as little as 2 hours.

Local Delivery: flat items & most helium items are available for local delivery. For larger items such as arches and event decor please fill out our event inquiry form to get started.

Inflation Options:

Inflated - Helium: this item is available for pickup or local delivery from our store. We are unable to ship items pre-inflated with helium. 

No Inflation - Flat: this item is available for shipping, pickup, or local delivery. It will come in its original manufacturing packaging if applicable. It will not be inflated. 

• Balloons that arrive flat can be filled with air or helium.
• Shipped latex balloons will not contain hi-float.
• Be careful not to overfill the balloon as it can burst.
• For foil balloons, use proper inflation equipment. 
• To fill with helium you should contact a local retailer. Grocery stores, dollar stores, pharmacies, floral shops, and others can often fill the balloons with helium for a fee. 

Shipping

Shipping times: for in-stock items we will ship the order the same business day if we receive the order before 12 pm (noon) Central Time (CST). Orders received after noon will ship the following business day. 

Shipping Costs: We ship USPS & UPS. Rates are real-time carrier rates based on order weight, shipping speed & location.

• If you get a rate that says SHIPPING and the amount is over $100 it generally means you have helium items, items that are not eligible to be shipped AND/OR flat items. Please check your cart and update your items and continue with checkout. If issues still arise please contact us.